Next Restock Container: ETA Late July
Last Update: June 30, 2020
Due to California's State-wide closures all orders may experience a delay. Shipping times may be delayed for up to 1-3 business days. Delivery times are not guaranteed. Please check the below times if you are planning on having your order be shipped on the same day as you've ordered. Placing orders after the cut-off times will most likely result in your order being shipped out the next day.
Updated Same-Day Shipping Cut-off Times:
- UPS - 3:15 PM PST (UPS picks up all shipments at 4 PM PST)
- USPS - 1:15 PM PST (USPS picks up all shipments at 2 PM PST)
If you have questions regarding products or your order, please send us an email via our Contact Us webpage. Dealers can still contact their sales representative via email as well.
We appreciate your understanding and cooperation during this difficult time. Please stay home, observe social distancing guidelines, stay healthy, and stay safe!
Frequently asked Questions and Answers
What should we do regarding warranty?
We are now accepting RMAs but at a limited capacity. If you have any RMA inquiries, we highly recommend that you contact your local store or the original authorized dealer you purchased from. Thank you for your patience and support. We hope to be up and running normally soon!
Are you still open and shipping?
Yes, we are still open and shipping. The 101 Team are still available to answer questions, but please note that their responses may be a bit delayed. We will try our best to ship on the same day, however please note that there is a chance that your shipping times may be delayed and delivery times are not guaranteed.
Are you accepting drop ships?
Yes, we are accepting drop ships! We encourage our dealers to continue doing business remotely and are ready to help ship drop ship orders for you. We have also waived any drop ship service fees during this difficult time in support of our dealers.